I then went to paper size and manually entered my 4" x 2" measurements I then went to File > Page Setup and changed the margins to 0.1cm on the top and bottom and 0.2cm on the left and right margins. the first thing I did was to reduce the ruler sizes down to what the margins were going to be, on an A4 sheet I reduced the height down to 2" and the width down to 4".
This 1 word document which does work, I noticed that it was a Word 2000 Compatible file, so I was under the assumption that maybe something in Office 2000 would be the key, so I installed office 2000 back onto a spare laptop I use for testing.
Thanks for the responses guys but it's still a no-go on my end, I have devised a fix though but my boss still isn't happy with that. Users are on Windows 7 Pro and use a mixture of Office 2010, 2013, 2016 changing back to portrait means that the document no longer has the width, almost as if word has swapped one axis with the other, does anyone else have this trouble with Word. the page settings in Word seemed to be messed up, if i set the width to 10.16cm and the height to 5.08cm it then changes the document to a landscape page, which means that when the labels come out they come out the wrong way. Whenever I try to create a new word document and I copy the settings over from this old document perfectly it still refuses to print properly. before i joined the company apparently we used to have hundreds of word documents that printed in proper format on the printers (according to my users) but now we only have 1 left which works properly. The labels we use are all 4" x 2" (10.16cm x 5.08cm) thermal transfer labels. whenever one of the users wants to use Word to print out something like an address or shipping label Word will not format the page properly to support it, we are currently using a mixture of Zebra, Toshiba and Printronix label printers and they all for short when using Word which is why I'm guessing that Word is the issue.
We have several thermal transfer label printers in our company.
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